Thank you for your email
Emergencies: Our office is not equipped for emergency medicine. If you have an emergency please call 911 or go to the emergency room.
Recommendations or Prescriptions / Refills : Due to legal and ethical guidelines, we are unable to provide recommendations or prescriptions via email. All prescription refills require a follow-up appointment. Appointment availability may be limited, patients should plan in advance to their prescriptions running out to avoid interruption of their medications.
Cancellation Policy: Emails and voice messages are not an acceptable form of communicating cancellations or appointment changes. Notice of any cancellation or re‐scheduling must be given via phone during phone reception hours or changed within our online booking system with a minimum 24 hours notice.
Hours & Communications: Please be advised that emails and phone messages are not checked after hours or during our closed days (Sat, Sun, & Mon). If you require more immediate assistance please visit your nearest walk-in clinic or hospital emergency department. During our weekly office hours we try to answer emails in 48 hours but this is not always possible. The physicians at Butterfly Naturopathic do not take phone calls or emails outside of your scheduled appointment time.
Confidentiality: Please be advised that this email is not confidential. Should you have confidential information you would like to convey please book an appointment.
Booking For appointment bookings, please call (604) 980-8885 (M-F 8:30am-5:00pm) or book online (24/7):
Recommendations or Prescriptions / Refills : Due to legal and ethical guidelines, we are unable to provide recommendations or prescriptions via email. All prescription refills require a follow-up appointment. Appointment availability may be limited, patients should plan in advance to their prescriptions running out to avoid interruption of their medications.
Cancellation Policy: Emails and voice messages are not an acceptable form of communicating cancellations or appointment changes. Notice of any cancellation or re‐scheduling must be given via phone during phone reception hours or changed within our online booking system with a minimum 24 hours notice.
Hours & Communications: Please be advised that emails and phone messages are not checked after hours or during our closed days (Sat, Sun, & Mon). If you require more immediate assistance please visit your nearest walk-in clinic or hospital emergency department. During our weekly office hours we try to answer emails in 48 hours but this is not always possible. The physicians at Butterfly Naturopathic do not take phone calls or emails outside of your scheduled appointment time.
Confidentiality: Please be advised that this email is not confidential. Should you have confidential information you would like to convey please book an appointment.
Booking For appointment bookings, please call (604) 980-8885 (M-F 8:30am-5:00pm) or book online (24/7):
Full clinic policies can be read here
