Butterfly Naturopathic Medical Clinic

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  • Home
  • BOOK ONLINE
    • New Patient
    • Returning Patient (over 1yr)
  • Your Appointment
    • Meet the doctor
    • First Visit Information
    • Location & Directions
    • Online & Phone Appointment Requirements
    • Our Purpose
    • Patient Portal Access
    • Clinic Policies
  • Services
    • Clinical Focus >
      • Counselling & Mental Health
      • Mind Body Spirit Medicine
      • Living Celiac
      • Digestive Health
      • Hormone Health
      • HSP - Highly Sensitive Person
      • Chronic Disease
    • Laboratory Services >
      • Food Sensitivity Testing
      • Conventional Laboratory Services
      • Specialty Laboratory Services
    • Online Dispensary
    • Extended Medical Accepted
    • Programs >
      • Mind, Body, Spirit Medicine
      • Hormonal Health
      • Food As Medicine
      • Food Sensitivity Testing
      • Optimum Health
      • Athletic Performance
      • Chronic Pain & Injury
      • Energy Medicine
    • Treatments >
      • Naturopathic Medicine
      • Counselling & Mental Health
      • Chinese Medicine & Acupuncture
      • Spinal & Joint Alignment
      • Botanical Medicine
      • Pharmaceutical Prescriptions
      • Diet & Nutrition
      • Intravenous Therapy
      • Craniosacral Therapy
      • Esoteric Acupuncture
      • Quantum Biofeedback
      • Energy Medicine
      • Therapeutic Ultrasound
      • Emotional Freedom Techniques (EFT)
  • Articles

Clinic Policies

Cancellation Policy

Notice of any cancellation or re‐scheduling must be given with a minimum 48 hours notice. 

Failure to notify the clinic in less than 48 hours or failing to show up will result in a charge of the full cost of your appointment fee and the cost of non‐reusable products prepared for that treatment.

Patients arriving more than 15 minutes late will forfeit their appointment and will be charged full price plus the cost of any non‐reusable products prepared for that treatment.


Booking Policy

Patients may book two scheduled appointments at a time. Multiple bookings over the amount of two must be approved before booking. 

Abuse of the 48hr cancellation policy will be subject to cancellation charges.  Patients cancelling or re-scheduling the same appointment more than twice consecutively will be charged the cost of a full visit which must be paid before making any subsequent appointments.

If a Meet & Greet appointment is booked, patients must first complete the appointment and be accepted as a patient into the practice before booking a First Appointment.


Patient Conduct In Clinic ​

Our clinic is a scent free zone.  For the consideration of others, please refrain from wearing perfumes, colognes, or other fragrances to your appointment.

The clinic is a healing space. Please turn your phones on silent mode when in the clinic. For the consideration of others, please take any urgent calls outside of the clinic.

Please be polite to staff, they care about patients and try their best! C
onducting yourself in a disrespectful manner is not tolerated. If you have an issue with a staff member please let the physician know within your appointment. 

Appointments & Communication 

Email communication with Butterfly Naturopathic is not confidential. Please either call in sensitive info or use your patient portal to upload files such as labs etc.  

During our weekly office hours we try to answer emails within 24 hours but this is not always possible. Emails and phone messages are not checked after hours, on weekends or holidays. If you require more immediate assistance please visit your nearest walk-in clinic or hospital emergency department.


Should you want to speak with one of our physicians directly you may book a short appointment in person, online, or by phone. Treatment​ plan review,​ ​medical ​recommendations, updates or adjustments and contact with the doctor are completed through scheduled appointments only.  * For existing patients.

Patients returning to the clinic that have not had an appointment in over 12 months will require a Returning Patient 60min Appointment. 

​Our office is not equipped for emergency medicine. If you have an emergency please call 911 or go to the emergency room.  

Pharmaceutical Prescription Refills and Prescription Adjustments require a follow-up appointment.  Appointment availability may be limited, patients should plan in advance to their prescriptions running out to avoid interruption of their medications.  Due to legal and ethical guidelines, we are unable to provide recommendations or prescriptions via email.

Payment & Fees

Payment methods available are, cash, credit card, debit card, *Cheques are not accepted.

Direct Billing is available for a variety of Extended Health Providers.  Patients are responsible for managing their own insurance limits. We cannot guarantee coverage for any Extended Medical Plan.  Patients are responsible for any amount not covered by their Extended Medical plans due immediately upon services rendered. 

Payment for appointments, supplements, and labs are due strictly at the time services are rendered, products are dispensed, or requisitions written. Dispensary items, appointments, and lab tests must be paid for in full before leaving the clinic and are non refundable.


If payment processing is attempted and unable to be completed, our clinic policy is that we charge a $30 NSF admin fee.   

Fees are subject to change without notice.

Release of Records

Receiving Patient records: At times our physicians may request information from other practitioners. The patient is required to fill out and sign a release of record request that will be faxed from our clinic. The patient is responsible for any fees associated with their record request. ( There may be fees associated with other clinics sending a release of records ) 

Releasing Patient records: Patients may want their information shared with other practitioners. Please have the requesting practitioner send a signed release of records request to our clinic.  The patient is required to contact our clinic to pay the release of record processing fee of $20.00 per file plus $0.10 per page before the records will be released to the requesting practitioner.

 Prescription Refills & Lab Testing

All prescription refills require a follow-up appointment.  Appointment availability may be limited, patients should plan in advance to their prescriptions running out to avoid interruption of their medications.  

We are unable to provide recommendations or prescriptions via email or phone due to legal and ethical guidelines.
​
*Please be advised that clinic policies and fees are subject to change without notice.  
​

Location

Butterfly Naturopathic
1721 Lonsdale Ave.
North Vancouver, BC
​V7M 2J6

Contact Us

Email

​(604) 980-8885


Phone Reception Hours

​Mon - Fri 9:30am - 6:30pm

We are Licensed or Registered with: 

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© 2022 Butterfly Naturopathic  All rights reserved.
Butterfly Naturopathic is a Health Professions Corporation providing Naturopathic Medical Services in accordance with the CNPBC.